NexusDesk AI Support Workspace

Every support conversation, in one place.

NexusDesk brings tickets, email, voice, knowledge and analytics together. AI answers the routine questions, drafts the replies a human approves, and routes the rest to the right person — so your team handles more without growing headcount.

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Voice, email & chat · one queue, one history, one team.

Support queue

ticket #4821 · open

SLA 14m

SubjectRefund not received

Channelemail

VoiceEmailChatTickets

AI suggested reply
Your refund was issued and typically lands in 3–5 business days. I've attached the confirmation and flagged it as priority.approve to send · agent reviews first

● SLA · 14m left · routed to Tier-1

One.

queue for voice, email & chat

AI+

human — drafts you approve, not auto-send

SLA

tracked on every ticket

3–300

person teams, agencies & BPOs

Sound familiar?

Support is everywhere — and nowhere your team can see it.

"Customers reach us five different ways and nothing connects."

Email, chat, calls and tickets live in separate tools, so context is lost between them.

"Agents answer the same routine questions over and over."

Time that should go to hard problems is spent retyping the same simple replies all day.

"We only find out we missed an SLA after the customer complains."

Without a clear view of what's due, the urgent tickets slip and the wrong ones get worked first.

How it works

Up and running in three steps.

Connect your channels

Point your email, chat, voice and ticket sources at NexusDesk. Everything lands in one queue with one customer history.

AI drafts, a human approves

Routine questions are deflected with answers from your knowledge base; for the rest, AI drafts a reply your agent reviews and sends. Intelligent routing puts each ticket in front of the right person.

You see the whole picture

SLA timers, volumes, resolution times and sentiment in one dashboard — so you know what's working and where to put people.

What it does

Built around the outcomes you care about.

One unified queue

See it all

Tickets, email, voice and chat arrive in a single inbox with a single customer history — no more switching tools or losing context between channels.

AI deflection

Cut the routine

Common questions are answered straight from your knowledge base, so the repetitive volume never reaches an agent and customers get help instantly.

Drafts you approve

Stay in control

For everything else, AI writes a suggested reply grounded in your knowledge and the conversation history. An agent reviews, edits and sends — nothing goes out unapproved.

Intelligent routing

Right person, first time

Each conversation is understood and sent to the team or agent best placed to resolve it, with priority and SLA already attached.

SLA tracking

Never miss a deadline

Live timers on every ticket show what's due and when, so the urgent work gets worked first and breaches are caught before the customer notices.

Knowledge & analytics

Know what's happening

One knowledge base powers both self-service and agent replies, while clear analytics show volumes, resolution times and where customers get stuck.

Who uses it

For teams who live in their inbox.

Growing teams — from 3 to 300 support people Agencies & BPOs — many clients, one workspace Fintech — high-stakes queries, tight SLAs E-commerce — orders, returns, delivery questions SaaS — onboarding, billing and technical support Marketplaces — buyers and sellers in one queue

In the field

"The routine questions answer themselves. My team works the ones that matter."

What support leaders tell us when NexusDesk takes over the queue: less time retyping the same replies, fewer missed SLAs, and one place to see every conversation. (Early-adopter feedback; we'll publish named case studies as pilots complete — no invented numbers.)

MoreResolved per agent — AI clears the routine, people handle the hard cases.

LessChannel-switching — one queue, one history, one team.

BetterSLA discipline — what's due is always in view.

Pricing

Start small. Scale when it's working.

Begin with one channel and a handful of agents, then grow into the full workspace. Talk to us for a plan that fits your team.

Starter

Try it free

One unified queue
Email or chat to begin
Knowledge base & self-service
Core analytics

Get started

Growth · most chosen

Per seat

Voice, email, chat & tickets in one queue
AI deflection & approved drafts
Intelligent routing & SLA tracking
Full knowledge & analytics

Book a demo

Enterprise

Custom / let's talk

High volume & strict SLAs
Advanced roles & audit
Dedicated support
Sovereign / private deployment

Contact sales

Questions

The things teams ask us first.

Does the AI reply to customers on its own?

Only where you let it. Routine, well-understood questions can be deflected automatically from your knowledge base; for everything else AI drafts a reply and an agent reviews, edits and approves it before it's sent.

Can it really handle voice, email and chat together?

Yes. Voice calls, emails, chats and tickets all land in one queue with a single customer history, so your team works every channel from one place.

How does routing decide who gets a ticket?

Each conversation is understood by topic, priority and context, then sent to the team or agent best placed to resolve it — with the SLA already attached.

Is customer data handled safely?

Yes. Sensitive details are handled with care, every conversation is recorded for your records, and access follows the roles you set — the guardrails serious teams require.

How fast can we go live?

A single channel and your knowledge base can be answering within days. Adding more channels, routing rules and integrations follows from there.

What does it cost?

Plans are priced per seat, starting free for a small team on one channel. Talk to us for a plan that fits your volume and channels.